Warranty & Support

At YallaCricut, we want you to create with confidence.

YallaCricut provides genuine Cricut products together with local warranty support for customers across the Middle East. Eligible Cricut machines, heat presses and other corded devices purchased through YallaCricut or an authorized Cricut retail partner are covered by Cricut’s One Year Limited Manufacturer’s Warranty from the original date of retail purchase, unless otherwise required by applicable local law.

Warranty Period

Eligible Cricut machines, heat presses and other corded devices are covered for:

1 year from the original date of retail purchase.

Please retain your original invoice or proof of purchase, as this will be required when submitting a warranty claim.

What Is Covered?

The limited warranty covers eligible Cricut hardware against defects in materials and workmanship arising under normal use during the applicable warranty period.

Where a product is confirmed to have a qualifying manufacturing defect, the appropriate warranty resolution may include repair or replacement in accordance with Cricut’s applicable manufacturer warranty and local consumer protection requirements.

Materials & Accessories

Cricut materials and accessories are generally not covered under Cricut’s limited hardware warranty.

However, if you experience an issue with a Cricut material or accessory purchased directly from YallaCricut, please contact our Customer Support team. We will review the issue and assist wherever possible.

What Is Not Covered?

The limited warranty does not generally cover faults or damage resulting from misuse, abuse, neglect or accidental damage; improper handling, installation, storage or maintenance; use contrary to Cricut instructions; unauthorized modifications or repairs; abnormal physical or environmental conditions; or other circumstances excluded under Cricut’s applicable warranty terms.

Software, Cricut Design Space, apps, firmware and online services are governed separately from the hardware warranty.

Proof of Purchase

A valid proof of purchase is required for warranty support.

Please retain your invoice, order confirmation or retailer receipt showing the product purchased, date of purchase, retailer or seller, and order or invoice number.

For customers outside the United States and Canada, Cricut specifically recommends retaining the purchase invoice for warranty purposes.

How to Make a Warranty Claim

If you believe your Cricut product has developed a manufacturing fault, please contact YallaCricut Customer Support.

To help us process your request efficiently, please provide the product name and model, serial number where applicable, order or invoice number, proof of purchase, a description of the issue, and photos or a short video demonstrating the issue where appropriate.

Our team may first guide you through troubleshooting steps to determine whether the issue can be resolved without returning your product.

If a return or inspection is required, please wait until you receive return authorization and instructions from our Customer Support team before sending the product.

Products returned without prior authorization may not be accepted.

Inspection & Warranty Approval

All warranty claims are subject to verification and, where necessary, technical inspection.

Returning a product does not automatically constitute approval of a warranty claim. The product may first need to be assessed to determine whether the reported issue qualifies under the applicable Cricut warranty.

Once a claim has been approved, the appropriate warranty resolution will be arranged in accordance with Cricut’s applicable manufacturer warranty and local consumer protection requirements.

Authorized Middle East Support

YallaCricut is operated by Monster Middle East FZE, an authorized Cricut distribution partner in the Middle East.

Monster Middle East FZE
NC 7, Jebel Ali Free Zone
Dubai, United Arab Emirates

For the smoothest warranty and after sales experience, we recommend purchasing Cricut products through YallaCricut or an authorized Cricut retail partner within the region.

Important Information

This page provides a customer friendly summary of warranty support available through YallaCricut. It does not replace Cricut’s official manufacturer warranty documentation.

Warranty coverage may vary depending on the product, country of purchase and applicable local consumer protection laws.

For Cricut’s official warranty documentation and the latest manufacturer warranty terms, please visit the Cricut Warranty Help Center